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Reference
Reference

Troubleshooting

Indexed by what you notice, not by what the subsystem is called — because when something is wrong you know there's no sound, not that it's a routing problem.

11 of the 17 problems below are not faults. They are documented behaviour that looks like one, and they are marked working as designed.

My footswitches changed job

A different layout

Working as designed

Layouts reassign all three switches at once. The FM3 boots into Presets; holding the left or right switch moves through banks.

FM3 Owner's Manual
Controls →

It won't let me add a second amp

The FM3 allows one amp and cab pair

Working as designed

Fractal state this directly. Use channels inside the one Amp block to get four voicings instead — that is the FM3 way.

FM3 Owner's Manual
The grid and CPU →

My aux input stopped working

Input 2 is wired as an FX return

Working as designed

It is one jack pair doing two jobs. Wired as a loop return, it is not an aux input.

FM3 Owner's Manual

There's no quarter-inch on Output 1

Output 1 is XLR only on the FM3

Working as designed

Use Output 2's quarter-inch pair for an amp, or an XLR-to-TS cable from Output 1.

FM3 Owner's Manual

There's hum going into my amp

A ground loop

Use a Humbuster cable from Output 2. On Output 1, use the ground lift switch.

FM3 Owner's Manual

I lost my changes

The preset was never stored

Working as designed

Press STORE. Changing preset with the edited indicator lit discards everything without a prompt.

FM3 Owner's Manual

One of my presets makes no sound

Fractal treat this as the question with the most possible answers, and give a procedure rather than a cause. Work down it in order — the first two catch most cases.

A cable, before anything else

Most of the time it really is a faulty or disconnected cable. Plug headphones straight into the unit: if the preset sounds fine there, the fault is downstream and nothing on the unit needs changing.

FM3 Owner's Manual

The path does not actually reach the output

A grid can look connected and not be. Check the preset begins with an Input block and ends with an Output block, and that those correspond to the jacks you have actually cabled. Then change each block to a shunt in turn, leaving the Amp and Cab until last, and listen for where the sound returns.

FM3 Owner's Manual

A modifier is holding a level at zero

If something is assigned to a volume or level control and the pedal or switch it expects is not plugged in, the level sits wherever that missing controller says — usually silence. Either remove the modifier, or set the external controller's initial value to 100% instead of 0%.

FM3 Owner's Manual

The preset wants a User Cab you do not have

Presets you downloaded often reference a cab IR that lives on the author's unit and not yours. Point the Cab block at a factory cab and the sound comes back.

FM3 Owner's Manual
Rig setup →

I'm hearing clicks and pops

A cable with a short in it

Fractal put this first for a reason — it is startling how often a brand new or long-trusted cable turns out to be the problem. Swap before you diagnose.

FM3 Owner's Manual

Something is clipping

Working as designed

Check whether you are clipping the inputs or the outputs. Clipping that only appears on the loudest notes reads as a crackle rather than as distortion.

FM3 Owner's Manual

The preset is over the CPU budget

Working as designed

Above about 80% the unit starts running out of room and the artefacts are audible. Remove a block and see whether they stop.

FM3 Owner's Manual
Levels →

It sounds quiet compared to my old rig

The outputs ship set for consumer line level

Working as designed

Output 1 ships at −10 dBV, which is right for consumer gear and quiet into anything professional. Change it under SETUP : I/O : Audio — Output 1: Output Level — to +4 dBu.

FM3 Owner's Manual
Levels →

My expression pedal does nothing

Four things have to be true, and only the last one is obvious. Fractal list them in this order.

It has not been calibrated

A pedal has to be calibrated to the jack before the unit knows its travel. Until then it may read as a fixed value rather than a sweep.

FM3 Owner's Manual

It is not a TRS cable, or not the right jack

Expression needs a TRS cable, not a standard guitar lead — and a volume pedal is not an expression pedal, even though it has the same socket.

FM3 Owner's Manual

Nothing is assigned to it

Calibrating the pedal does not connect it to anything. It has to be attached to a parameter with a modifier before it does a job.

FM3 Owner's Manual
Controls →

It won't start up properly

There are three recoveries and they escalate. Try them in this order — the first two leave everything you have made intact.

The preset it wakes up on is the problem

Power down, wait five seconds, then power on holding HOME until the progress bar appears. It comes up on an empty preset in location 000, which you can store over the preset that was causing it.

FM3 Owner's Manual

A system setting is the problem

Power down, wait five seconds, power on holding EDIT until the progress bar appears, then SETUP > Utilities > Reset and run Reset System Parameters. This never deletes or modifies your presets.

FM3 Owner's Manual

A firmware update went wrong

Power down, wait five seconds, then power on holding both PAGE buttons until the emergency utility page appears, and update as normal with Fractal-Bot.

FM3 Owner's Manual

A footswitch's LED ring is completely dark

The effect it is assigned to is not in this preset

Working as designed

The rings say three things, not two: dim means the effect is off, bright means it is on, and fully dark means the assigned effect does not exist in the current preset. Fractal's own suggestion is to override that switch per preset with an effect the preset actually uses.

FM3 Owner's Manual
Controls →

Banking up runs me into empty presets

The bank switches default to the whole memory

Working as designed

Both press-and-hold BANK functions have Upper and Lower Limits, and out of the box they cover every location. Set them to fence off the range you use — the limits count BANKS, not presets, so with three presets per bank, fifteen gigging presets is a limit of 5.

FM3 Owner's Manual

Holding the middle switch no longer opens the layout menu

That switch's hold function got reassigned

It is recoverable and nothing is broken. In almost every factory layout the middle switch's hold is Layout: Select: 9, View 1 — layout 9 being the master layout menu. Set it back in EZ Edit, or in the FC Controllers area of the editor. Resetting the factory layouts is the blunt version.

FM3 Owner's Manual

A preset from another Fractal unit won't load, or sounds wrong

Presets do not move freely across the line

Working as designed

Axe-Fx III presets DO import, with caveats worth knowing: the top four rows and first twelve columns come across aligned to the FM3's grid, anything incompatible becomes a shunt, and blocks from rows 5–6 or columns 13–14 get placed wherever there is room. A converted preset can exceed what the FM3's CPU will run, in which case you get a blinking "CPU Limit - Muted" banner and no audio until you remove something. Axe-Fx II, AX8 and FX8 presets do not import at all.

FM3 Owner's Manual